Workaway is an international hospitality service that allows members to contact one another to organize homestays and cultural exchange. Volunteers, or "Workawayers," are expected to contribute an agreed-upon amount of time per day in exchange for lodging and food provided by their host.
I have volunteer experience using Workaway. As a Workaway user myself, I wanted to eliminate the inconveniences that I've faced while using this service.
USER PERSONA &
USER JOURNEY MAP
Using the data and insights gathered from the previous steps, I designed the optimal solution for the user. I believe that my proposed design efficiently solves the user's problems.
SPLASHSCREEN& SIGN IN
Users can log in using Facebook or Google.
The research shows that users prefer service that's personalized to their preferences. So when users initially sign up, they need to take a short survey about their destination and work.
Based on the survey, volunteers are directed to the main page that reflects their preferences. There, they can easily find the hosts, companions, and destinations they want.
Users can set more detailed options on this page to modify preferences.
Users can check information about the host on this page, such as feedback, most recent activity, and response rate.
Users can save their host in a wishlist and can send messages and manage their profile.